Answers for riders, families and caregivers. Don’t see your question? Call us — a real person will answer.
What is non-emergency medical transportation?
Safe, comfortable rides to medical appointments and other destinations when you don’t need an ambulance — with door-to-door help from a trained driver.
Do you take wheelchairs?
Yes. Our wheelchair-accessible van is lift-equipped with secure wheelchair restraints. Riders who can walk with a little help ride in a comfortable SUV.
How do I book a ride?
Call or email us with the pickup, destination and time, or use the request form on our Contact page. We’ll confirm your mobility needs and pickup time.
Do you offer same-day rides?
Same-day rides are available when we have an opening. Booking ahead is the best way to guarantee your time.
Can you drive me to the same appointment every week?
Yes. For dialysis, therapy and other regular visits we set up a recurring schedule — Mon/Wed/Fri or Tue/Thu/Sat — with the same driver.
Will I know when my loved one is picked up?
Yes. We’ll text you when your loved one is picked up, and again when they arrive.
Do you take Medicaid or insurance?
We’re currently private pay. Ask about our prepaid ride packages to save on regular trips, and call us for a free quote.
What forms of payment do you accept?
Cash, credit and debit cards (including American Express), checks, and Zelle (Kea Care Transportation).
What are your hours?
Monday–Friday, 6 AM to 8 PM. Saturday and Sunday by appointment.
What areas do you serve?
Montgomery County and Greater Dayton, including Centerville, Kettering and Huber Heights, plus Greene, Warren, Miami, Clark, Butler and Hamilton counties.
